One of the biggest topics of conversation on social media today centers on Sony’s decision not to include a free upgrade to Horizon Forbidden West in its standard or special editions. Instead, players will be forced to spend a large sum to receive the PlayStation 4 and PlayStation 5 versions of the game.
Reactions to the upgrade path were not very good. The response saw a mixture of confusion and frustration, as not only did Sony suggest that a free update was in the way last year, but Xbox also continues to show how updates for next-gen games should be delivered via Smart Delivery.
As mentioned, the community response has not been good, with many influencers and media personalities drawing attention and suggesting that Sony rethink its strategy for something similar like Xbox Smart Delivery.
What Ryan said. Sony needs to continue working to resolve cloud save issues and upgrade paths. Smart Delivery is 100% how it should be done. At least GoT DC tried to make the cloud save process better.
Smart Delivery was never a marketing buzzword.
When most of your fan base can’t get a new PS5, don’t punish them with an upgrade fee. Do the right thing, Playstation.
ICYMI: Original Xbox titles support Smart Delivery & Play Anywhere, giving you access to Xbox One + Windows PC + new generation Xbox Series X|S with a one-time $60 purchase at no additional cost. Psychonauts 2, Halo Infinite, Forza Horizon 5, Redfall, Starfield and beyond.
Journalist Gene Park of The Washington Post even mentioned his interview with Phil Spencer prior to the launch of the Xbox Series S. During the conversation, the topic of Smart Delivery, something Spencer mentioned at the time was “define [as] expectations that customers should have regarding the content”.
While we’re an Xbox-centric site, we’re also excited to see Sony’s next steps, but this invites a discussion on how its communication and processes could be made clearer. Perhaps Sony will rethink the decision after the negative reaction, which we certainly hope they will, to make games easier and more accessible for everyone.